Shipping Policy

In-Person Pickup

We offer curbside/in-store pickup for those customers who buy online and prefer to pick up their products in person rather than pay for shipping. You can select this option during the online checkout process. After your order is processed, you will receive an email notification when your items are ready for pickup.

Standard Shipping Terms:

We ship within Canada and the US, and also internationally as possible.

We use Canada Post for all shipments.

We will only ship to a P.O. Box after consultation with the customer. Please contact us for approval: support@heartinhand.ca

Standard Shipping Fees:

We use a flat rate Canada Post shipping fee of $15.99 CAD for all orders (regardless of the total order amount).

We use a flat rate shipping fee of $25 CAD per basket, for large baskets.

Standard shipping fees are applied online, at the time you place your order, unless you select in-person pickup or local delivery options instead. 

Additional fees and charges may be applicable, according to the below.

Additional Fees: 

Oversize/overweight orders will incur additional shipping charges. Customer Service will contact customer for authorization or additional fees once order has been processed. 

Overweight products are orders weighing 30 kg / 66 lbs or more. 

Oversize products or orders that measure 122cm/ 48 inches or more in any measurement. 

Additional charges apply to deliveries to certain remote areas outside of our standard delivery zone. Customer Service will contact you with the exact amount and to proceed with payment of additional charges with your permission.

U.S. / International Orders:

You are responsible for any/all customs charges or taxes and duties, and we are not responsible for any delays this may cause. 

International Tax:

Customs or brokerage fees for international orders are to be paid in full by the customer.

Out-of-Stock and Back Orders:

If an item is purchased that is not in stock, we will contact you with the option to wait, substitute the item, or cancel. If you agree on the option to wait, we will ship it to you as soon as it becomes available. 

Cancelled Order:

It will be your responsibility to pay the complete shipping and handling charges when returning orders that have already been shipped. 

Tracking:

For parcels sent by Canada Post, you will receive an email that contains your tracking number. We can also manually email you tracking numbers upon request.

Questions & Concerns:

We are here to help! If you have any questions or concerns before or after you place an order online with us, please feel free to reach out: support@heartinhand.ca